The Senior Executive Customer Services at Outfitters Stores Pvt. Ltd. plays a vital role in enhancing customer satisfaction and ensuring that all customer interactions align with the companys commitment to quality service. This position is responsible for maintaining a comprehensive knowledge of our products and services, proactively managing customer inquiries, and resolving issues effectively. While this role does not involve managing a team, it requires strong interpersonal skills and the ability to work collaboratively across various departments. The ideal candidate will demonstrate exceptional communication abilities, conflict resolution skills, and a dedication to understanding the needs of our customers through active listening and responsiveness. With your experience, you will contribute to building lasting customer relationships and fostering a service-oriented culture that enhances customer loyalty and drives business growth.
Responsibilities
Maintains comprehensive knowledge of the companys products and services, staying up-to-date with all updates and changes to provide accurate information.
Records and maintains accurate customer information and interactions in the Customer Relationship Management (CRM) system to ensure seamless communication and documentation.
Collaborates cross-functionally with other departments to effectively resolve customer issues, facilitating an efficient resolution process.
Assists with order processing, tracking, and return procedures, ensuring every customer enjoys a smooth and satisfying experience throughout their purchasing journey.
Responds promptly and professionally to customer inquiries and issues through various communication channels, including phone, email, and social media, to deliver quick resolutions.
Listens actively to customers, empathizing with their concerns and needs, demonstrating a commitment to delivering exceptional service tailored to each individual.
Handles escalated complaints and serious customer inquiries with a resolute focus on customer satisfaction, ensuring that every issue is resolved effectively.
Provides accurate and timely information to customers regarding products, services, orders, billing, and additional inquiries to enable informed decision-making.
Monitors customer feedback and service trends to identify opportunities for improvement and enhancement in service delivery.
Participates in ongoing training and development initiatives to remain proficient in customer service best practices and the latest company product offerings.
Pakistan, Lahore